Refund policy

Last Updated: 2 September 2026

This page explains our change-of-mind policy. It does not limit your rights under the Australian Consumer Law. If a service or product does not meet a consumer guarantee, you are entitled to the remedies the law provides, which may include a refund.

Coaching packages. Full refund if you ask within 7 days of purchase and before your first session. After your first session, no change-of-mind refunds. There’s no set pace for using your sessions — book them whenever suits you — but the whole package expires 6 months after purchase, and unused sessions after that are not refunded (see section 3.3 of our Terms).

Express sessions and document reviews. Refund available until your session takes place or we start work on your documents, whichever is first.

Digital products. No change-of-mind refunds once downloaded or accessed. Faulty files are fixed, replaced or refunded.

Payment plans. Cancellation within the 7-day window refunds instalments paid. After that, the balance remains payable.

If we cannot deliver what you paid for, we refund the undelivered part.

To request a refund, email [email protected]. We reply within 5 business days and refund to the original payment method.