Careersy Coaching
Terms of Service & Coaching Agreement

First published: February 2023

This version effective: 2 September 2026

1. Who we are and what these Terms cover

This website and everything sold on it are provided by Careersy Pty Ltd (ACN 701 729 295, ABN 36 701 729 295), trading as Careersy Coaching (“Careersy”, “we”, “us” or “our”). We are based in New South Wales, Australia.

These Terms apply to your use of this website and to every product and service you buy from us: coaching, Express coaching, resume and LinkedIn reviews, and digital products. Section 3 adds terms that apply to coaching. Our Privacy Policy and Refund Policy form part of these Terms.

Careersy AI (careersy.ai) is a separate product with its own Terms of Service and Privacy Policy. Those documents govern careersy.ai. These Terms do not.

You accept these Terms when you tick the box at checkout or book a session. If you do not agree, please do not buy or use our services.

You must be at least 18 years old to buy from us. If you buy on behalf of a company (for example, an employer purchasing coaching for a staff member), you confirm you have authority to do so and “you” in these Terms includes that company.

2. Services we provide

Careersy offers services including: 1:1 career coaching packages; Express coaching sessions; resume and LinkedIn profile reviews; salary negotiation guidance; career strategy guidance; digital products such as templates, handbooks and guides; and free educational content through our blog, newsletter and other materials.

Our services are educational and advisory. We are not a recruitment agency, labour hire provider, employment agent or job placement service. We do not represent you to employers, we do not take fees from employers for placing you, and any introduction we make is informal and at the other person’s discretion.

Coaching is not counselling, therapy or mental health treatment. If you are experiencing significant distress, please speak to your doctor or a mental health professional. In Australia, Lifeline is available 24 hours on 13 11 14.

3. Coaching Services Agreement

These terms apply to 1:1 coaching packages, Express coaching, and resume and LinkedIn reviews.

3.1 How the engagement starts. Your agreement with us is made up of these Terms, the description of the package on the page where you bought it, and any written engagement details we send you. If they conflict, the written engagement details win, then the package description, then these Terms. The engagement starts when you pay (or pay the first instalment of a payment plan).

3.2 What is included. The number and length of sessions, the number of document review rounds, and any other inclusions are set out in the package description at the time of purchase. Sessions are delivered online by video call unless we agree otherwise. Between sessions, you may email or message us with reasonable questions related to your package during the engagement. We respond during business hours (Sydney time) and do not guarantee a response time.

3.3 Validity period. There is no set pace for using your sessions — book them whenever suits you. All sessions in your package must be used within 6 months of the date of purchase. If you land a role before you’ve used every session, the remaining sessions are not forfeited: you can keep using them, like credits, for anything within your package (for example, negotiating your offer, preparing for your first 90 days, or planning your next move) right up to the 6-month cutoff. Sessions not used within 6 months of purchase expire and are not refunded. If something significant happens (illness, redundancy, parental leave, a move), tell us before the period ends and we will agree a reasonable extension in writing.

3.4 Personal to you. Coaching packages and reviews are for the person who bought them (or the named staff member, if an employer bought them). They cannot be shared, transferred or resold.

3.5 Your documents. You keep ownership of your resume, LinkedIn profile and anything else you give us. You are responsible for the accuracy of everything in them. We do not verify your qualifications, employment history or achievements, and we will not help present information we know or reasonably believe to be false.

3.6 Recordings. We will only record a 1:1 session with your consent, given at the time. Recordings are for your reference and our quality review, are kept securely, and are not shared with anyone else. You may not record a session without our consent.

3.7 Our right to refer you elsewhere. If you raise a matter outside our expertise (for example a visa question, a legal dispute with an employer, or a mental health concern), we will say so and point you to the right kind of professional. Declining a topic on this basis is not a failure to deliver the service.

3.8 Discovery calls. Discovery calls are free, create no obligation for either of us, and are not coaching.

4. No guarantee of results

Careersy provides guidance and frameworks based on over a decade of experience in technology recruiting and career coaching. Many clients have achieved meaningful outcomes, including more interviews and offers, but we do not guarantee any specific result, including job interviews, job offers, salary increases, employment within any timeframe, or any other outcome. Anything on our website describing timeframes, success stories or typical outcomes describes what some clients have experienced. It is not a promise about your result.

Career outcomes depend on many factors outside our control, including market conditions, your effort, and the decisions of employers. You remain responsible for your own career decisions and outcomes.

5. Not legal, financial, tax, HR or immigration advice

Everything we provide is general career guidance and education. It is not legal, financial, tax, accounting, employment law, human resources or immigration advice, and it is not a substitute for advice from a qualified professional who knows your circumstances. Before you act on a matter with legal, financial or tax consequences, get advice from a professional licensed to give it.

Immigration in particular. We are not registered migration agents and we are not Australian legal practitioners. We do not give immigration assistance within the meaning of the Migration Act 1958 (Cth). Nothing we provide, including coaching sessions, messages and the Complete Relocation Guide to Australia, is advice about your visa eligibility, visa options, applications, sponsorship or work rights. If you ask us a visa question we will decline and refer you to a registered migration agent (you can find one on the Office of the Migration Agents Registration Authority register at mara.gov.au) or an Australian legal practitioner. Our relocation content is general information about living and job hunting in Australia. Rules change, so confirm anything that matters with the Department of Home Affairs or a registered migration agent.

Salary negotiation guidance is general. The terms of any offer or contract are between you and the employer.

6. Client responsibilities

By purchasing our services you agree to: attend scheduled sessions on time; participate actively; give us accurate and honest information; take responsibility for how you use the guidance we provide; respect any confidentiality or restraint obligations you owe to your current or former employer (do not share their confidential information with us); treat us with courtesy; keep your account login secure; and tell us about anything that may affect your ability to take part.

Coaching is collaborative. Results depend heavily on your participation and on conditions in the market.

7. Scheduling, rescheduling and missed sessions

Sessions are booked in advance through our scheduling link. Times are shown in Sydney time unless stated otherwise.

You may reschedule a session at no cost with at least 24 hours’ notice.

If you cancel with less than 24 hours’ notice, or do not attend, the session is counted as used. We will waive this once per package for genuine illness or emergency if you tell us as soon as you reasonably can.

If you join more than 15 minutes late, we may finish at the scheduled end time or treat the session as missed.

If we need to reschedule, we will give you as much notice as we can and offer a replacement session at no cost. If we cannot deliver a replacement within a reasonable time, we will refund the unused part of your package.

8. Payments

All prices are in Australian dollars and include GST where it applies. Where a page also shows a GST-exclusive figure, the GST-inclusive total is shown at least as prominently, and the total is what you pay.

Payment is required before we deliver services. Payments are processed by our payment providers; we do not store your card details.

Payment plans. If you buy on a payment plan, the full package price is payable from the date of purchase, in the instalments shown at checkout. If an instalment fails, we may pause services until it is paid. Stopping attendance does not cancel a payment plan, and the balance remains due. We may recover reasonable costs of collecting an overdue balance.

Price changes. We may change our prices for future purchases. The price you paid for a package or product does not change.

Chargebacks. Please contact us before disputing a charge with your bank. We resolve most billing questions within a few days. If a chargeback is raised for a service already delivered as agreed, we may suspend access while it is resolved.

Currency conversion and bank fees are your responsibility.

9. Refunds and cancellations

Nothing in this section limits your rights under the Australian Consumer Law (see section 14). This section describes our change-of-mind policy. If a service or product does not meet a consumer guarantee, you are entitled to the remedies the law provides, which may include a refund, regardless of what this section says.

Coaching packages (change of mind). You may request a full refund within 7 days of purchase, provided your first session has not taken place. After your first session, we do not offer change-of-mind refunds. Sessions that expire unused are not refunded (see section 3.3).

Express sessions and document reviews (change of mind). A refund is available if you request it before your session takes place or before we start work on your documents, whichever is earlier.

Digital products (change of mind). Because a download cannot be returned, we do not offer change-of-mind refunds once a digital product has been downloaded or accessed. If a file is faulty, we will fix it, replace it, or refund it.

Payment plans. If you cancel within the 7-day window above, we refund instalments paid. After that, the balance remains payable.

If we cancel. If we cannot deliver what you paid for, we refund the undelivered part.

How to ask. Email [email protected]. We reply within 5 business days. Refunds are made to the original payment method.

If this section and the Refund Policy page ever differ, this section applies.

10. Digital products

Templates, handbooks, guides and other digital resources are licensed to you for your personal use. You may use them to prepare your own documents and send those documents to employers, recruiters and anyone else involved in your job search. You may not redistribute, resell, copy, publish, share access to, or use them to build a competing product or train an AI system, without our written permission. We may end your licence if you breach these rules.

11. Confidentiality, testimonials and privacy

What you share in coaching sessions and document reviews is confidential. We use it only to deliver your services. We will not disclose it to anyone except: with your permission; to service providers we use to run the business (for example our platform, scheduling and payment providers), who handle it under their own privacy terms; where the law requires it or a court orders it; where we reasonably believe there is a serious risk to your safety or someone else’s; or where we need to in order to enforce these Terms.

Insights and case studies. We may use aggregated, de-identified insights from our work (for example, patterns we see across clients in data roles) in our content and marketing. We will only publish a case study or story that could identify you with your written consent (an email is fine).

Testimonials. We only publish testimonials with your explicit consent, and we publish them as given, apart from trimming for length, correcting typos, or removing details you ask us to. You can withdraw a testimonial at any time by emailing us, and we will remove it from our website and marketing materials within a reasonable time, usually within 2 business days.

Privacy. We handle personal information in line with our Privacy Policy at careersycoaching.com/privacy-policy.

This section continues to apply after your engagement ends.

12. Third-party tools

We use third-party platforms and tools to run the business, including Kajabi, scheduling software, video conferencing, payment processors and analytics. Your use of those tools is subject to their terms and privacy policies, and we are not responsible for their availability, performance or practices. If a tool is unavailable when a session is due, we will reschedule. Links to other websites are provided for convenience and are not endorsements.

13. Intellectual property

Everything we create, including coaching materials, frameworks, templates, handbooks, guides, recordings, articles, and our branding, belongs to Careersy and may not be reproduced, adapted or shared without our written permission, except as these Terms allow.

Your documents remain yours. You give us a licence to use them to deliver your services. Where we prepare or revise a document for you (for example, your resume), you may use that document freely for your own career; the underlying templates and frameworks remain ours.

We may use AI-assisted tools, including Careersy AI, to help prepare or review materials. A person reviews the output before it reaches you, and your information is handled in line with our Privacy Policy. Tell us if you would prefer we did not use AI tools on your documents.

14. Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law that cannot be excluded, including that services will be provided with due care and skill, will be fit for any purpose you told us about, and will be delivered within a reasonable time. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right you have under the Australian Consumer Law or other law that cannot be excluded.

Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee (which it does for services that are not of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again, unless it would not be fair or reasonable for us to rely on this limitation.

If you are outside Australia, the consumer laws of your country may also give you rights that cannot be excluded. Nothing in these Terms affects those rights.

15. Limitation of liability

Careersy provides career strategy guidance based on professional experience in technology recruiting and career coaching. This guidance is designed to help you make better-informed career decisions, but all decisions about employment, applications, negotiations and career direction remain yours.

Subject to section 14, and except for liability that cannot be excluded by law (including liability for fraud, and for death or personal injury caused by our negligence):

(a) we are not liable for indirect or consequential loss, or for loss of income, salary, profit, opportunity or goodwill, or for any loss arising from career decisions you make, the actions of employers, recruiters or other third parties, your reliance on general information, your failure to follow or verify guidance, or events outside our reasonable control; and

(b) our total liability to you for all claims connected with a product or service, whether in contract, tort (including negligence), under statute or otherwise, is limited to the amount you paid us for that product or service.

To the extent permitted by law, our liability is reduced to the extent that you, or someone other than us, caused or contributed to the loss.

16. Responsibility for loss

This works both ways.

We are responsible to you, subject to section 15, for loss we cause by breaching these Terms or by our negligence.

You agree to compensate Careersy Pty Ltd and its directors, employees and contractors for loss, damage and reasonable legal costs arising from a claim by a third party, to the extent it is caused by: your breach of these Terms; your unlawful conduct; false or misleading information you gave us, including qualifications or experience you asked us to present; content you give us that infringes someone else’s rights (for example, defamation, copyright, or confidentiality you owe your employer); or your unauthorised copying or distribution of our digital products or recordings. This does not apply to the extent the loss was caused by our negligence or breach. We will tell you promptly about any such claim, act reasonably in responding to it, and not settle it without consulting you.

17. Termination and suspension

By you. You may stop coaching at any time; refunds are governed by section 9.

By us, for cause. We may suspend or end your services immediately, by written notice, if you: seriously or repeatedly breach these Terms; are abusive, threatening or harassing towards us; do not pay an amount when due and do not fix it within 7 days of a reminder; ask us to help with something dishonest or unlawful; or if the law requires us to. For a serious breach or abusive conduct, no refund is given for the unused part of a package. For non-payment, services pause until you pay and the balance remains due.

By us, for other reasons. If we cannot continue for another reason (for example illness, a conflict of interest, or the coaching relationship not working), we will tell you in writing and refund the unused part of anything you have prepaid. That refund is your remedy for our ending the engagement, subject always to section 14.

After termination. Your access to services and any recordings ends. Sections 5, 10, 11, 13, 14, 15, 16, 19 and 20 continue to apply.

18. Website use

You agree not to use this website for unlawful purposes, harassment or abuse, transmitting malicious software, scraping or automated access, impersonating another person, or attempting to access restricted areas or other people’s accounts. We may restrict or suspend access for breaches of these Terms.

19. Dispute resolution and governing law

Talk to us first. If you have a concern, email [email protected]. We will acknowledge it within 5 business days and work with you in good faith to resolve it within 30 days.

Consumer bodies. You can contact NSW Fair Trading, your state or territory consumer protection agency, or the ACCC at any time. Nothing in these Terms limits that.

Mediation. If we cannot resolve the matter between us, either of us may propose mediation with an independent mediator in New South Wales, with costs shared equally.

Courts. These Terms are governed by the laws of New South Wales, Australia. Each of us submits to the exclusive jurisdiction of the courts and tribunals of New South Wales and courts hearing appeals from them, except that if you are a consumer and the law where you live gives you the right to bring a claim there, nothing in these Terms takes that right away.

Either of us may seek urgent court relief (for example, to stop misuse of confidential information or intellectual property) without first following the steps above.

20. General

Events outside our control. We are not responsible for delay or failure caused by events outside our reasonable control, including illness, platform or internet outages, natural disasters, pandemics or government action. We will reschedule affected sessions. If the delay exceeds 60 days, either of us may end the engagement and we will refund the undelivered part.

Entire agreement. These Terms, our Privacy Policy, our Refund Policy, the product description at the time of purchase and any written engagement details make up the whole agreement between us. This does not exclude any liability for statements that the law does not allow us to exclude.

Severability. If any part of these Terms is invalid or unenforceable, it is severed and the rest continues to apply.

No waiver. If we do not enforce a term on one occasion, we can still enforce it later.

Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor or buyer of the business, with notice to you, and your rights are unchanged. On 25 August 2026, the Careersy Coaching business transferred from Eli Gunduz (sole trader) to Careersy Pty Ltd. Careersy Pty Ltd honours every purchase made before that date on the terms that applied at the time.

Relationship. We are an independent contractor. Nothing in these Terms creates an employment, partnership or agency relationship.

Notices. We send notices to the email address on your account. You can send notices to [email protected]. A notice is taken to be received on the next business day.

21. Changes to these Terms

We may update these Terms. The “This version effective” date shows the current version. For material changes we will email active clients at least 14 days before the change takes effect. Changes apply to purchases made after the effective date. A package you have already bought stays on the terms that applied when you bought it, unless the change benefits you or you agree to it.

22. Contact

Careersy Pty Ltd (ACN 701 729 295, ABN 36 701 729 295)

trading as Careersy Coaching

Attention: Eli Gunduz, Director

Fletcher, NSW 2287

Australia

Email: [email protected]